FAQS

Here are some frequently asked questions and answers that may help you.

Does my logo font have to be the same as the rest of my branding?

We want your logo to make an impact and stand out which is why it takes priority when it comes to font. Repeating fonts from your logo throughout your page/design takes away from the hierarchy of your logo and brings focus to other elements of your design.

Should I be picky when getting a logo for my business?

The answer is YES!! Your brand identity (including your logo) is the visual face of your business to your customers. Making an impression on your clients can make or break any business which is why your logo is the most commonly used visual that represents you.
Logos are high-visibility designs. They are on every sign, website, business card, ad, postcard, social media page…the list is endless. Your logo is promoting your business 24/7, marketing your business and connecting with potential customers.

How much does a branding project cost?

We don’t believe in a one size fits all approach, which is why we will tailor make your branding package to suit your budget and needs.

Can you manage the printing of my project?

Absolutely. We have worked with established print companies for over a decade to bring our clients high quality, dependable and cost effective print options. If you have a trusted printer that you already use, we are happy to provide you with print-ready files that can be given to your printer.

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What is a responsive website?

Wondering what responsive website design is and why you need it? A responsive web design automatically adjusts to fit different sized screens. This includes screen size, platform and orientation such as ipad, mobile or desktop.

Do I need to provide my content before my project starts?

That would be perfect! We prefer to receive all content up front before the design process begins. This helps us plan the look and feel of your website and ensures that your content placement and imagery compliment each other. After we receive your initial brief, we will be in contact to find out if there are any elements that we can help with.

Do I provide my own imagery?

It is really up to you. We are happy to use imagery that you have provided for your project and will provide suggestions and feedback if and when required. Stuck for ideas?

Do I have to pay a deposit?

We are a busy bunch at Xenex Media and can book out quickly, so we ask for a 50% deposit so we can commence work on your project. This ensures that you are booked in on our calendar and are given the dedicated time that you deserve. We don’t reserve slots so it’s a little bit like ‘first in, best dressed’.

What are your payment terms?

To start a project, we require a 50% deposit. The remaining 50% is paid prior to hand-over. For larger scale projects we are happy to negotiate payment terms with the client to ensure both parties are happy.

I live abroad, can I still use your services?

Absolutely! We have worked with clients all over the world for the last 20 years. Technology has come along way since then, so as long as you have access to internet we are good to go. For more in-depth projects we may need to have a call to really get a better understanding of the scope required.

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FAQS

Here are some frequently asked questions and answers that may help you.

Does my logo font have to be the same as the rest of my branding?

We want your logo to make an impact and stand out which is why it takes priority when it comes to font. Repeating fonts from your logo throughout your page/design takes away from the hierarchy of your logo and brings focus to other elements of your design.

Should I be picky when getting a logo for my business?

The answer is YES!! Your brand identity (including your logo) is the visual face of your business to your customers. Making an impression on your clients can make or break any business which is why your logo is the most commonly used visual that represents you.
Logos are high-visibility designs. They are on every sign, website, business card, ad, postcard, social media page…the list is endless. Your logo is promoting your business 24/7, marketing your business and connecting with potential customers.

How much does a branding project cost?

We don’t believe in a one size fits all approach, which is why we will tailor make your branding package to suit your budget and needs.

Can you manage the printing of my project?

Absolutely. We have worked with established print companies for over a decade to bring our clients high quality, dependable and cost effective print options. If you have a trusted printer that you already use, we are happy to provide you with print-ready files that can be given to your printer.

Load More

What is a responsive website?

Wondering what responsive website design is and why you need it? A responsive web design automatically adjusts to fit different sized screens. This includes screen size, platform and orientation such as ipad, mobile or desktop.

Do I need to provide my content before my project starts?

That would be perfect! We prefer to receive all content up front before the design process begins. This helps us plan the look and feel of your website and ensures that your content placement and imagery compliment each other. After we receive your initial brief, we will be in contact to find out if there are any elements that we can help with.

Do I provide my own imagery?

It is really up to you. We are happy to use imagery that you have provided for your project and will provide suggestions and feedback if and when required. Stuck for ideas?

Do I have to pay a deposit?

We are a busy bunch at Xenex Media and can book out quickly, so we ask for a 50% deposit so we can commence work on your project. This ensures that you are booked in on our calendar and are given the dedicated time that you deserve. We don’t reserve slots so it’s a little bit like ‘first in, best dressed’.

What are your payment terms?

To start a project, we require a 50% deposit. The remaining 50% is paid prior to hand-over. For larger scale projects we are happy to negotiate payment terms with the client to ensure both parties are happy.

I live abroad, can I still use your services?

Absolutely! We have worked with clients all over the world for the last 20 years. Technology has come along way since then, so as long as you have access to internet we are good to go. For more in-depth projects we may need to have a call to really get a better understanding of the scope required.

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